Refund Policy

Last Updated: January 15, 2025

1. 30-Day Money-Back Guarantee

1.1 Standard Refund Period

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

1.2 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee:

• Your refund request must be submitted within 30 calendar days of your purchase date
• You must have completed less than 30% of the course content
• You must not have downloaded more than 5 course resources or materials
• You must not have received a completion certificate
• Your account must be in good standing with no violations of our Terms & Conditions

1.3 What's Covered

The 30-day money-back guarantee covers:

• Individual course purchases
• Course bundles and packages
• The complete course fee including any applicable taxes

2. Refund Request Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Include your order number and the email address associated with your account
3. Provide a brief explanation of your reason for requesting a refund (optional but helpful)
4. Submit your request within the eligible refund period

2.2 Required Information

Your refund request must include:

• Full name as it appears on your account
• Email address used for registration
• Order number or transaction ID
• Purchase date
• Course name(s)

2.3 Processing Timeline

Once we receive your refund request:

• We will review your request within 2-3 business days
• You will receive an email confirming receipt and processing of your request
• Approved refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method
• Bank processing times may add an additional 3-10 business days

3. Refund Method

3.1 Original Payment Method

All refunds will be issued to the original payment method used for the purchase. This may include:

• Credit or debit card
• PayPal account
• Other payment services as applicable

3.2 Currency and Exchange Rates

Refunds are processed in the original currency of purchase (GBP). If your bank or payment provider converts the refund to a different currency, the exchange rate applied will be determined by your financial institution, not by Landscape Design Academy.

3.3 Transaction Fees

Payment processing fees charged by third-party payment processors are non-refundable. The refund amount will reflect the course price minus any non-recoverable processing fees.

4. Circumstances Not Eligible for Refund

4.1 Time-Based Restrictions

Refunds are not available when:

• More than 30 days have passed since the purchase date
• You have accessed more than 30% of the course content
• You have downloaded more than 5 course resources
• You have completed the course and received a certificate

4.2 Violations and Abuse

Refunds will not be granted if:

• Your account has been terminated for violating our Terms & Conditions
• You have engaged in fraudulent activity
• You have shared your account credentials with others
• You have violated intellectual property rights
• You have previously received refunds for multiple courses
• You have attempted to copy, reproduce, or distribute course materials

4.3 Special Circumstances

The following are generally not eligible for refunds:

• Change of mind after the 30-day period
• Technical issues on your end (incompatible devices, internet connectivity)
• Courses purchased during promotional periods (unless otherwise stated)
• Gift purchases redeemed by recipients
• Courses purchased with promotional credits or discounts

5. Partial Refunds

5.1 Course Bundles

For course bundles or packages:

• If you request a refund within 30 days and have not accessed any courses, you will receive a full refund
• If you have started one or more courses in the bundle, we may offer a partial refund for unaccessed courses
• The refund amount will be calculated based on individual course prices minus the bundle discount
• Partial refunds are subject to the same eligibility requirements as full refunds

5.2 Promotional Purchases

For courses purchased with promotional discounts:

• Refunds will be based on the actual amount paid
• Promotional discount values are not refundable
• Coupon codes or credits used are non-refundable

6. Course Cancellations by Landscape Design Academy

6.1 Academy-Initiated Cancellations

If we cancel or discontinue a course you have purchased:

• You will receive a full refund regardless of when the cancellation occurs
• You will be notified via email at least 30 days before cancellation (when possible)
• You may be offered alternative courses or credits as compensation
• Refunds will be processed automatically within 14 days

6.2 Course Modifications

We reserve the right to modify course content, structure, or instructors. Content modifications do not qualify for refunds unless:

• The changes substantially reduce the course value or quality
• The modifications render the course unsuitable for its advertised purpose
• You request a refund within 30 days of being notified of significant changes

7. Technical Issues

7.1 Platform-Related Problems

If you experience technical issues preventing course access due to problems with our platform:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If we cannot resolve the issue within 7 days, you may be eligible for a refund
• Refund eligibility will be assessed on a case-by-case basis

7.2 User-Side Technical Issues

Technical issues on your end are generally not grounds for refunds. These include:

• Incompatible devices or browsers
• Insufficient internet bandwidth
• Outdated software
• Local network restrictions

We recommend checking our technical requirements before purchasing.

8. Disputed Charges and Chargebacks

8.1 Dispute Resolution

If you dispute a charge with your bank or credit card company:

• Please contact us first to resolve the issue directly
• Chargebacks initiated without contacting us may result in account suspension
• We will provide all necessary documentation to resolve disputes
• Fraudulent chargebacks may result in legal action

8.2 Chargeback Consequences

If you initiate a chargeback:

• Your account access will be suspended pending resolution
• Course access will be revoked if the chargeback is upheld
• You may be liable for chargeback fees and legal costs
• Future purchases may be restricted

9. Special Refund Circumstances

9.1 Medical or Emergency Situations

We understand that unexpected circumstances occur. In cases of serious medical emergencies or other extenuating circumstances:

• Contact us with documentation of your situation
• We will review requests on a case-by-case basis
• We may offer extensions, credits, or refunds at our discretion
• Compassionate consideration will be given to genuine hardship cases

9.2 Death or Incapacity

In the tragic event of a student's death or permanent incapacity:

• Family members or legal representatives may contact us
• Proof of death certificate or legal documentation is required
• A full refund will be provided regardless of course progress
• Processing will be handled with sensitivity and priority

10. Course Exchanges and Credits

10.1 Course Exchanges

Instead of a refund, you may request to exchange your course for another of equal or lesser value:

• Exchanges must be requested within 30 days of purchase
• The original course must have less than 30% completion
• Price differences are non-refundable
• Each purchase is eligible for one exchange only

10.2 Account Credits

As an alternative to refunds, we may offer:

• Account credits for future course purchases
• Extended access periods
• Complimentary access to additional resources
• Discounts on future purchases

11. Consumer Rights

11.1 UK Consumer Rights

As a UK-based company, we comply with the Consumer Rights Act 2015. Under this legislation:

• Digital content must be of satisfactory quality
• Digital content must be fit for purpose
• Digital content must match its description
• You have legal rights if digital content is faulty

11.2 EU Consumer Rights

For EU customers, in addition to our 30-day guarantee:

• You have a 14-day "cooling off" period under EU Distance Selling Regulations
• This right begins from the date of purchase
• By accessing course content, you acknowledge waiving this right for the accessed content
• Refunds under EU regulations follow the same process as our standard policy

11.3 Your Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer. You may have additional rights under applicable consumer protection laws in your jurisdiction.

12. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Material changes will be communicated to active users via email. Your continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Information for Refund Requests

To request a refund or if you have questions about this Refund Policy, please contact us:

Landscape Design Academy
Refund Department
573 Dan Hills
Laurenborough, NE33 5SQ
United Kingdom

Email: [email protected] (Subject: Refund Request)
Phone: +442487265772
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Registration Number: 52829652

14. Frequently Asked Questions

14.1 How long do refunds take to process?

Once approved, refunds are processed within 5-7 business days. Your bank or payment provider may take an additional 3-10 business days to credit your account.

14.2 Can I get a refund after completing a course?

No, refunds are not available after course completion or certificate issuance.

14.3 What if I purchased multiple courses?

Each course purchase is evaluated separately. You may be eligible for refunds on some courses while not others, depending on usage and timing.

14.4 Can I get a refund if I don't like the instructor?

If you request a refund within 30 days and meet the eligibility requirements, instructor preference is a valid reason.

14.5 What happens to my course access during refund processing?

Your access will be maintained until the refund is processed. Once the refund is completed, your access will be revoked.

14.6 Can I request a refund over the phone?

For security reasons, we prefer email requests, but you may call us to initiate the process. You will need to confirm via email.

15. Acknowledgment

By purchasing courses from Landscape Design Academy, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our overall Terms & Conditions and should be read in conjunction with our Privacy Policy.